1. Is there a cake cutting fee?
To avoid any misunderstandings about the cake cutting service and additional charges this is a great question to ask to eliminate unexpected costs that will affect your overall budget. There are some venues that will charge an average of $2.50 per person just for this service. At our venue we do not charge such a fee and we offer options on how and when to do this.
2. Do you charge gratuities or service charges?
These fees can range in percentage from 15%-18% of the overall subtotal of the bill plus you pay HST (13%) on top of this amount. Check the contract details of what fees are on top of the food and beverage costs. We do not charge these additional fees for our social events – only for corporate events.
3. What is included with the cost per person?
This question pertains to what exactly the hall provides and make sure all the items are included in the contract with as much description as possible. This may include items such as table linens, napkins, china, cutlery, glassware, staging, tables, chairs, décor, sound, lighting and audio visual.
We provide the following items with your package once booked with our venue:
Banquet chairs, round guests tables of three different sizes 60”, 64” and 72”, coloured napkins of your choice, floor length gust table cloths to choose from such as white, ivory or black, china, cutlery, glassware, 4×8 stage platforms to create your required size and they in two different heights 12” or 30”. Anything above and beyond these items you can source from any vendors that you see fit.
4. How many hours are included in the bar service?
There are several options to choose from when selecting your bar hours. Some venues will state a 5 hour bar service but the bar is normally closed throughout the dinner since there is wine service provided but this is not convenient for those guests who may not drink wine. Another option is cash bar service which means the guests pay for their own drinks. Some couples will do a charge by consumption option but there is no way to gage the dollar value and at times this will be more expensive than choosing an open bar option. With our organization we offer an unlimited bar service which means that the bar can be open as early as 5:00 p.m. and it’s opened throughout dinner and closes at 1:00 a.m. With this option there are no surprise costs or inconvenience to your guests.
5. Can you do the ceremony onsite?
If there ceremony can be conducted onsite and if acceptable to both families this is a great convenience to your guests to contain both ceremony and reception at the same location and close proximity of time. We suggest that the ceremony time can be at 4:00 p.m. and the arrival time can be set-up for 5:00 p.m. We would serve the hors d’oeuvres at 5:00 p.m. as well as the bar is open at the same time so guests are happy and logistics flow better in this scenario. Inquire if there are additional fees for and what logistics are involved. We charge a nominal fee of $300.00 to cover the labour costs or turning over the room form ceremony to reception.
6. What is your payment schedule?
There are some venues that take percentages of the estimated food and beverage invoice and they provide a timeline to disclose that full amount is due prior to the wedding day one week in advance. While others request for a specific dollar amount but again it’s paid in full one week before the wedding takes place.
We request for a $2000.00 deposit per room at the time of booking and the second deposit is also $2000.00 8 months later. The balance however is only due the next business day following the wedding.
7. What time do we have access to the room?
There are some venues that will turn-over the dining room where your reception is being held 2 or three times within the same day. Make sure the contract discloses the time period from and to in order to avoid logistical mistakes when booking your vendors. Do not assume the hall is available when you or your vendors want them to be. On our contracts we stipulate the room is from 2:00 p.m. till 1:00 a.m. but we rarely have an event taking place previously to the time period and we allow the vendors such as décor to come in at 10:00 a.m. when the room set-up is complete and ready for them to do their set-up.
8. Is there a private bridal suite?
Some venues refer a room with four walls as a sufficient bridal suite. Our bridal suites has an oversized make-up counter with the back lighted mirrors which are great for touching up hair and make-up. These rooms also have a safe to store your gifts during the entire evening as it has a lock with a key which the couple has for the entire day. There is also an oversized washroom where the bride can use as it will accommodate any size wedding gown.
9. Are there any additional fees such as patch in fee for sound system and or using outside supplier fees?
Always ask about hidden fees when inquiring about pricing. Some of these fees are SOCAN fees, patching fees for sound system or vendor fees if you’re not using the venues in-house recommended vendors. We only collect SOCAN fees as its mandatory to do so by the association. We do not charge any other fees as we feel you should be able to book the vendor of your choice without any penalty.
10. What is your cancellation policy?
No one wants to think about having to cancel their wedding for whatever reason but do ask the question just-in case this may happen. Read the fine print and how the policy works in regards to deposits and any final amounts owing. Our cancellation policy is that all deposits are non-refundable and there are specific periods of time with the percentage of penalty depending of the advance notice of cancelling the event.