Privacy Policy

Effective Date: August 1, 2026

Mississauga Convention Centre (“MCC,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, guests, website visitors, vendors, and event attendees.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, submit an inquiry, book an event, attend an event, or otherwise interact with Mississauga Convention Centre.

By using our website, submitting information, or utilizing our services, you agree to the practices outlined in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Personal Identification Information

• Full name
• Email address
• Telephone number
• Mailing address
• Company or organization name
• Event details and preferences

Event & Booking Information

• Event type and event date
• Guest counts
• Venue and room preferences
• Catering selections
• Event requirements and specifications
• Billing and payment information

Technical & Website Information

• IP address
• Browser type and device information
• Website usage information
• Referral sources
• Cookies and analytics data

Communication Information

• Contact form submissions
• Event inquiries
• Email correspondence
• Customer service communications
• Survey responses and feedback

Vendor & Partner Information

• Business name
• Contact information
• Service details
• Insurance and licensing information where applicable

How We Use Your Information

We may use collected information to:

• Respond to inquiries and requests
• Provide event quotations and proposals
• Process bookings and event agreements
• Coordinate event planning and logistics
• Communicate event-related updates
• Process payments and invoices
• Improve our services and customer experience
• Conduct marketing and promotional activities where consent has been provided
• Maintain venue security and operational requirements
• Comply with legal and regulatory obligations

Marketing Communications

With your consent, we may send:

• Event promotions
• Venue updates
• Special offers
• Newsletter communications
• Industry insights and event planning resources

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Sharing of Information

Mississauga Convention Centre does not sell personal information.

We may share information with:

• Payment processors and financial institutions
• Event-related service providers
• Technology and website service providers
• Marketing and communications platforms
• Government agencies and legal authorities when required by law
• Vendors or partners involved in delivering event services when necessary

All third parties are required to protect personal information and use it only for authorized purposes.

Cookies & Analytics

Our website may use cookies, pixels, and similar technologies to:

• Improve website functionality
• Analyze website traffic and performance
• Enhance user experience
• Measure advertising effectiveness
• Support marketing and remarketing campaigns

Users may manage cookie preferences through their browser settings. Disabling cookies may affect website functionality.

Event Photography & Videography

Events hosted at Mississauga Convention Centre may be photographed or recorded by the Client, their authorized vendors, or the Venue for operational, promotional, or marketing purposes.

Mississauga Convention Centre will only use photographs, videos, or other visual media from an event for marketing or promotional purposes with the prior written consent of the Client. Such consent may be obtained through the Event Agreement, a separate media release, or other written authorization.

Images or videos used with consent may appear in:

• Marketing materials
• Our website
• Social media platforms
• Digital and print advertising
• Promotional campaigns
• Portfolio and venue showcases

If consent is not provided, Mississauga Convention Centre will not use identifiable event photographs or videos for its marketing or promotional activities.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

• Secure systems and networks
• Access controls
• Password-protected systems
• Data monitoring and security practices
• Restricted employee access

While we take reasonable precautions, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as necessary to:

• Fulfill contractual obligations
• Manage event services
• Meet legal, accounting, tax, and regulatory requirements
• Resolve disputes
• Maintain business records

Information is securely deleted or anonymized when no longer required.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information where permitted
• Withdraw consent for certain uses
• Request information regarding how your data is used

Requests may be submitted using the contact information provided below.

Third-Party Websites

Our website may contain links to third-party websites, vendors, social media platforms, booking systems, or partner websites.

Mississauga Convention Centre is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those sites.

Children’s Privacy

Our services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children without parental or guardian consent.

International Data Transfers

Information may be processed, stored, or accessed in Canada or other jurisdictions where our service providers operate.

By providing information to us, you consent to such transfers where permitted by applicable law.

Changes to This Privacy Policy

Mississauga Convention Centre may update this Privacy Policy periodically.

Any changes will be posted on this page along with an updated Effective Date. Continued use of our services following changes constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:

Mississauga Convention Centre

75 Derry Road West

Mississauga, Ontario L5W 1N5

Phone: (905) 564-1920

Email: info@mississaugaconvention.com

Mississauga Convention Centre complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy legislation governing the collection, use, and disclosure of personal information in Canada.

Regards,