Privacy Policy

Mississauga Convention Centre (“we,” “us,” or “our”) operates the website https://mississaugaconvention.com/ and provides event venue, catering, and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, inquire about our services, book an event, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address etc.
Event Details: Type of event (wedding, corporate meeting, social gathering), expected number of guests, event date, special requests (e.g., dietary restrictions, decor preferences).
Payment Information: Billing details, credit card information (processed securely through our payment partners; we do not store full payment details).
Website Usage Data: IP address, browser type, pages visited, time spent on pages, referring URLs (collected via cookies and similar technologies).
Communications: Any information you provide when you contact us via email, phone, online forms, or social media.

2. How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries, provide quotes, and book events.
To process payments and manage event logistics.
To send you confirmations, reminders, and updates about your event.
To improve our website, services, and customer experience.
To send promotional materials, newsletters, or special offers (you may opt out at any time).
To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: With trusted vendors who assist us in operating our business (e.g., payment processors, catering suppliers, AV technicians, marketing platforms). These parties are contractually obligated to keep your information confidential.
Legal Compliance: If required by law, court order, or government regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified of any change in control).
With Your Consent: When you explicitly agree to share your information (e.g., for a joint promotion with a preferred vendor).

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse traffic, and remember preferences. You can control cookie settings through your browser. Disabling cookies may affect certain website features.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax records for financial transactions). Event-related records are typically kept for [insert retention period, e.g., 7 years].

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or alteration. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location (e.g., under Canadian privacy laws), you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent for marketing communications.
Request deletion of your information, subject to legal exceptions.

To exercise these rights, please contact us using the information in Section 9.

8. Third-Party Links

Our website may contain links to external sites (e.g., vendors, social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Mississauga Convention Centre
Address: 75 Derry Road West, Mississauga, ON L5W 1N5
Email: info@mississaugaconvention.com
Phone: 905-564-1920

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.